69-year-old Arkadiusz, living alone in Wrocław’s downtown, died naturally. His sister contacted the funeral home Archon, which had the contract with authorities. But on the day of the funeral, staff allegedly refused entry to family members, only permitting a cousin to identify a wooden coffin not intended for cremation.
Confound at the Funeral Home
The Archon company, operating under two brands (civil partnership and limited liability company), initially took the body and placed it in a cold storage. Yet during the funeral process, confusion reigned. The family claims staff refused entry, permitting only a cousin to identify a wooden coffin not intended for cremation.
Chronology of the Problem
Despite 69-year-old Arkadiusz’s death being classified as natural, Archon’s handling of the remains has led to public controversy. The published funeral arrangements for Arkadiusz were initially scheduled for February 27th in Kiełczów, with subsequent cremation. The confusion and staff’s apparent unwillingness to cooperate seem to indicate a more systemic problem at Archon.
Company’s Reaction
Archon maintains these errors were not a sign of incompetence but rather an unfortunate delay in transportation due to vehicle malfunction. They claim the postponement and the subsequent identification process were both handled appropriately, saying: “We handled your body before.”
