A nationwide failure of payment terminals in Poland on September 13, 2025, prevented or significantly hindered card and BLIK payments in shops, gas stations, and service points. eService operator reported full system restoration by 14:00 and confirmed full functionality by 15:00.
Sudden System Collapse
Problems began flooding in around midday and intensified after 1 PM. Online monitoring platforms recorded a sharp increase in nationwide reports, surpassing 1,400 complaints. The failures affected both card transactions and mobile payments, as reported by customers and major retail networks.
Impact on Business
According to media reports and customer accounts, issues affected both Visa and Mastercard as well as BLIK payments. Some shops and restaurants resorted to cash transactions until terminal operations were restored.
Denial by Financial Institutions
Banks, when asked about the situation, claimed they hadn’t registered any failures on their end.
Response by Operator eService
eService, one of Poland’s largest payment acceptance operators, confirmed the failure and ongoing repairs. The company then announced that the issue had been resolved and full service functionality restored, though the cause or technical scope of the incident remained undisclosed.
Post-Recovery Tweaks
Some users may have incurred incorrect transactions, with recommendations to verify payment histories following service restoration. Media reports also noted the strongest wave of complaints between 1 PM and 2 PM.
Situation Stabilization
As of 6 PM on September 13, the situation had stabilized, with gradual restoration of terminal services and resumption of non-cash transactions in commercial and service establishments.
