By 2029, 80% of customer service interactions will be handled by virtual assistants, transforming how we engage with technology.
The Irritation of Virtual Assistants
Few things annoy as much as customer service hotlines using virtual assistants. “I’m Mia, a virtual assistant of the network operator…” – at this point, most people interrupt, demanding to speak with a human consultant. These virtual assistants may speak with a human voice, but the conversation dynamics are uniquely irritating.
The Inevitable Rise of Bots
However, we will need to adapt to virtual assistants. According to research firm Gartner, by 2029, 80% of customer service contacts will occur without human intermediaries. The market has already made this decision.
Bots Beyond Customer Service
The internet is transforming into a space for human-bot interaction beyond just customer service. Hundreds of thousands, if not millions of these programs operate in stock trading, office process automation, e-commerce, entertainment, and chatbots impersonating people on social media.
Living Among Invisible Robots
A science fiction vision has become reality: we live surrounded by robots. Yet because their existence consists of invisible binary code, we rarely fully recognize their presence in our daily lives.
