Poland’s national medical rescue system crashed on Saturday, forcing ambulance dispatch centers to operate offline until after 10:30, after which full functionality was restored.
System Failure Timelines
On Saturday 25 October, the SWD PRM, the national medical rescue command system, failed at 08:13 and operated in offline mode until 10:00. At 10:30 the authorities issued a notification that the fault had ended and full functionality was being restored incrementally.
Emergency Numbers Stood
The 999 emergency line continued to accept calls throughout the outage, with dispatchers manually assigning medical rescue teams using emergency procedures. The 112 number also remained operable during the incident.
Work‑around Measures Employed
Dispatch centers were forced to use alternate solutions, and a portion of the country operated on backup infrastructure. Once the fault was removed, traffic was progressively switched back to the standard environment.
Earlier Similar Outages
August 27 saw a comparable nationwide failure of SWD PRM, which also triggered emergency procedures while keeping 112 and 999 functioning. Central‑level analysis was undertaken for that event.
Restoration and Current Status
The system is now operating normally; KCMRM confirmed that stabilization measures have ended and dispatch centers, rescue teams, and hospitals function in standard mode. Calls for emergencies should still be directed to 112 or 999, as services continue to process connections in real time, and team deployment is handled once the IT system is fully restored.