Polish patients experienced widespread difficulties accessing their medical records Sunday due to issues with the national patient portal and trusted profile login system.
Patient Portal Access Issues Reported Across Poland
Users of the Internet Patient Account (IKP) across Poland encountered problems accessing their medical data on Sunday. The difficulties primarily affected logins through the Trusted Profile – a commonly used authorization method for public services.
Institutions responsible for digital healthcare systems indicate the source of the disruption lies outside their infrastructure.
e-Health Center Confirms Login Difficulties
The e-Health Center confirmed difficulties logging into public systems, including the Internet Patient Account. Users reported being unable to authenticate using the Trusted Profile, effectively preventing access to e-prescriptions, e-referrals, and medical history.
Temporary Disruption Due to External Systems
According to an official statement, the disruptions are temporary and result from external systems. This means the problem does not directly affect the infrastructure of the e-Health Center or the Ministry of Health.
Such situations occur when overloads or technical work occur on the side of entities responsible for authentication mechanisms.
Trusted Profile System Dependencies
The Trusted Profile functions as part of a broader ecosystem of public services, integrating with many state administration and electronic banking systems. Its proper functioning depends on the cooperation of various institutions – including operators of national electronic identification nodes and digital identity service providers.
Common Causes of Authentication Problems
Digital infrastructure experts indicate that the most common causes of these types of problems are overloads of authentication systems, data synchronization errors, or parallel service work by different entities. The risk of such disruptions increases on weekends when many users use public services simultaneously.
National Identification Node Impact
Additionally, the Trusted Profile is linked to the national electronic identification node, which is responsible for transferring data between systems. Any disruption in its operation can result in login problems in many services simultaneously, not only in healthcare systems.
Alternative Login Methods Available
Users were advised to use other available login methods due to the disruptions. One option is the mCitizen application, which enables quick authentication and access to the Internet Patient Account without using the Trusted Profile.
Bank Electronic Login as an Alternative
Logging in via electronic banking remains an alternative. In this case, the user confirms their identity using banking data, which proves to be a more stable solution in many situations, as it is based on a separate technical infrastructure.
Importance of the Internet Patient Account
The Internet Patient Account is now a key element of the digital healthcare system in Poland. It enables not only the receipt of e-prescriptions and e-referrals but also access to test results, visit history, and vaccination information. Therefore, any system login failure immediately translates into real difficulties for patients.