From September to December 2025, Polish transport authorities and cities ended their agreements with mobile‑payment operator mPay, citing unpaid invoices and contract violations that threatened financial losses.
Termination of mPay Agreements Across Poland
Between September and December 2025, a wave of public transport providers and city administrations cancelled their contracts with the mobile payment platform mPay because the operator had failed to settle payments for tickets and parking fees, accruing debts that threatened financial losses. The Warsaw commuter line WKD announced on 8 December 2025 that it would no longer honor mPay‑purchased tickets from 8 December onward. In Kraków, the Transport Authority ended the relationship on 21 July 2025, and the city’s parking department stopped using mPay on 8 July 2025. Similar terminations spread to Poznań (1 July 2024), Szczecin (1 January 2025), Olkusz (end February 2024), Gdańsk (11 November 2025), Wrocław (11 September 2025), Warsaw (21 November 2025), and smaller municipalities such as Malbork, Konin, Bielsko‑Biała, Cieszyn, and Wieluń, many of which also discontinued ticket sales via the platform in 2025.
City‑by‑City Breakdown
In Warsaw, the city administration cited that mPay had repeatedly failed to remit payments timely, leading to a systematic increase in the operator’s debt. Kraków’s Transport Authority blamed contract breaches and missed payments that began in 2023. Poznań’s transport board shut the platform in July 2024 after repeated delinquency. Szczecin’s authority announced in January 2025 that mPay would no longer serve as the ticket seller. Olkusz’s municipal cooperation ceased mPay usage at the end of February 2024, citing violations of contractual terms. Częstochowa’s city partners terminated agreements in 2025, then signed a one‑month renewal after clearing overdue sums to assess future collaboration. Gdańsk’s road and green authority terminated parking payments in November 2025, blaming late settlements and nearly 200,000 PLN of debt. Wrocław’s authorities lifted mPay for parking in September 2025, citing repeated violations.
Regulatory Oversight and Consumer Protections
In January 2025, the Polish Office of Competition and Consumer Protection (UOKiK) imposed a binding decision on mPay and Revolut Bank UAB, requiring the mobile operator to inform customers about contractual changes and fees. UOKiK found that mPay had unilaterally altered its terms and charged higher fees without contract basis, obligating the company to refund overpaid amounts and temporarily offer a free “Gold” subscription plan. The decision underlines the risks for users of dynamic changes in the list of merchants that honor mPay transactions, and it obliges the operator to provide refunds for overpayments.
Alternative Ticket and Payment Options
In lieu of mPay, commuters and drivers are encouraged to use municipal ticket offices, station kiosks, mobile ticketing applications such as SkyCash and moBiLET, online portals, and traditional cash vending. For parking, alternatives include AnyPark, CityParkApp, Flowbird, moBILET, MobiParking, and SkyCash. Drivers are advised to monitor local transit authority announcements to confirm which payment platforms are accepted at each location. Despite the setbacks, mPay remains an active mobile payment operator offering bus tickets, parking, highway tolls, top‑ups, and financial services, but the company is undergoing organizational changes and the migration to new card‑payment platforms may temporarily disrupt card‑related functions.