During the 2025/26 winter, Warsaw runs an extensive network of shelters, low‑threshold heating points and street workers, offering 24‑hour assistance to people experiencing homelessness.
Winter 2025/26: Warsaw’s Support Network
During the 2025/26 winter, Warsaw runs a wide‑ranging assistance system for people experiencing homelessness. The city finances shelters, lodging facilities, and low‑threshold heating and sleep points that can be accessed with minimal paperwork. Street workers actively support those on the streets, and calls for help are handled 24/7 on the hotline numbers 19115, 986 and 987. The local government blends emergency interventions with measures aimed at gradual reintegration.
How the City Funds Shelters and Streetwork
Municipal funds cover shelters, hospitality points, heating spots, temporary lodging, food services, washrooms, laundry facilities and counseling points. Streetworking teams and a Mobile Counseling Point reach out to homeless people in uninhabited zones such as vacant lots and train stations, where services are regularly inspected during winter.
Finding Shelter: The Role of Social Workers
Anyone without a roof who needs temporary shelter should register at the social services office in their district of residence. A social worker conducts a situational interview either at a shelter or in public spaces such as allotment pavilions, vacant buildings or stations, then directs the person to an emergency homeless shelter or a shelter with additional care services. Heating points and lodging facilities are reserved for those mainly needing protection from the cold.
Emergency Routes and Phone Numbers
Immediate danger to a person sleeping in the cold warrants dialing emergency number 112. Calls about homelessness are also accepted by the city guard on 986, the provincial crisis line 987, and the City Contact Centre on 19115. Both people in crisis and residents can use these free numbers to report anyone in need.
Special Benefits for Those Exiting Homelessness
Participants in programs for exiting homelessness or social contracts may qualify for free public transport fares. Social aid offices issue certificates, which are forwarded to the Transport Authority. The benefit facilitates travel to aid centers, doctors, offices and work.
Administrative Help and Identification Services
Those without a fixed address can use registered mailboxes and a correspondence address provided at specialized counseling points for homeless people. Free document photo services are offered by selected counseling centers and the Mobile Counseling Point, while partner organizations take photos at no cost. These services aid in obtaining identity documents, essential for benefits and shelter applications.
Accessing Up‑to‑Date Information
Current details on assistance for the homeless are published on city information portals and the Warsaw 19115 knowledge base. Under the heading “Help points for people in crisis” the city provides the rules for directing clients to shelters and lodging. Warsaw stresses that every resident can truly help by reporting a person in crisis on the free helplines during winter.