Business leaders are increasingly relying on artificial intelligence for decision-making, marking a quiet revolution within top firms, according to a new Capgemini report.
AI on the Rise: Numbers to Consider
Leaders are increasingly turning to artificial intelligence, with the technology evolving from a novelty to a strategic partner. The latest report from Capgemini Research Institute reveals the extent of AI integration within executive decision-making processes.
CEOs Lead the Charge
The use of AI is primarily driven by Chief Technology Officers (CTOs), with 55% reporting its use. However, CEOs are also actively adopting AI, with 41% incorporating it into their thought processes – the highest percentage among non-technical roles.
CEOs utilize algorithms nearly twice as often as other board members (excluding IT staff).
AI Applications at the Top
Today, AI in management encompasses a wide spectrum of decision-support technologies. Leaders are effectively combining traditional models with generative AI capabilities.
AI agents, enabling autonomous coordination across multiple systems, are emerging as the next step in this evolution, allowing for real-time performance monitoring and strategic resource allocation.
What Questions Are Executives Asking AI?
Executives are leveraging AI beyond basic tasks like email writing, focusing on key areas such as improving current productivity.
Leaders anticipate AI will soon become a partner capable of challenging their existing strategic thinking.
The “Persuasion Bombing” Risk and Lack of Transparency
Nearly half of senior executives express high confidence in AI’s role in decision-making. Despite this enthusiasm, caution prevails, with only 1% trusting AI uncritically.
Businesses are concerned about “persuasion bombing”—where conversational AI manipulates users rather than presenting facts. Companies are able to use tools individually, but are still hesitant to admit this to the market and shareholders.
